Payment, Cancellation and Refund Policy

The term “we” or “us” have been used below so as to mean the owner or admin of mobile application "Kisan Mart”, “and the term “you” shall mean user of any kind who has paid or is willing to pay for the same. One of the payment mode provided under this application is through online payment, wherein the customer/user places the order and proceeds to pay for the same though the procedure of online payment using the available methods with the aid of payment gateway in this regard. Users opting for this method of payment shall read and understand that our policy in this regard which governs the method of payment and refund if any. Users impliedly deemed to agree to the following policy terms as to payment once they opt for payment through online. Users shall not be entitled once they go for this method of payment to claim ignorance of the terms of refund policy. The terms contained in this payment and refund policy is to administer the transaction and also to govern the rights and liabilities. By agreeing any user shall be deemed to have consented to same.

Payment:

• We offer to provide services specified therein on a requisition basis in a defined territory.
• We provide, subject to other conditions, the sale of various groceries like vegetables, rice, etc. The availability of the same is subject to stock.
• Details of charges that shall be charged for purchasing the products are provided in the application and can be confirmed by communicating with us via email or phone.
• The charges provided are subject to revision and may vary due to various circumstances.
• The charges provided shall include any charges towards:
  • Charges for products as provided in the app.
  • Delivery charges.
  • Service charges.
  • Transaction charges.
  • Taxation (if applicable).
• We reserve the right to increase or decrease the service and delivery charges.
• We reserve the right to change the method of payment or temporarily suspend the facility of online payment at our discretion due to technical difficulties or other circumstances.
• These terms of policy are additionally applicable to users making online payments.
• User intending to order products and opting for payment through online mode must make payment as a condition precedent; only then will the order be confirmed.
• Ordered items will be delivered only after payment, as mentioned in the general terms and conditions.
• Payment facility is provided in the form of a payment gateway in the application. It can be done through Net Banking, debit/credit cards, and third-party apps.
• Users must follow the instructions provided and proceed to make payment.
• If the app does not direct the user to the payment gateway due to some technical difficulty, it shall not constitute any omission on our part.
• This facility is provided with the aid of a payment gateway, and the customer is required to fill in the particulars for that purpose. We are not responsible for the information provided, including card details, etc.
• The payment to be made is subject to deduction or forfeiture for complaints made, or any misrepresentation or fraud played by the user. In such cases, we may, at our discretion, delete the account and forfeit the right to any payment.

Cancellation:

• User, once making payment in the application, is not allowed to cancel the order and claim a refund post cancellation, subject to the cancellation option if provided in the app.
• Cancellation of orders once placed and claims for a refund are not allowed unless the same is allowed in the app and with respect to products qualified for cancellation.
• Refund is to be given only for circumstances enlisted in refund cases and not otherwise.
• Users shall not claim a refund on the ground of refusal to take an order or placing a request for cancellation unless a complaint is raised about the quality or quantity of the product, and the same is accepted.
• Refund is to be given only for circumstances enlisted in refund cases and not otherwise.

Refund:

• In case of any wrongful deduction of amount from the account, or deduction of more than what was ought to have been deducted, users can approach the concerned bank and sort out the issue or claim a reversal. We do not offer any remedy or part in this.
• If we receive any excess or wrongfully deducted amount from users more than the actual amounts, we wish to refund the same to the users.
• However, the same shall be done once reconciliation is done from our end with the payment gateway or third-party service providers and not before.
• Such amount shall be reversed no later than one week after the reconciliation is done.
• Our liability in case of refund followed by complaint as mentioned above is restricted to the actual amount excessively or wrongfully deducted, and the user is not entitled to claim more than that in the form of any interest, penalty, or compensation by whatever name called.
• Time for processing complaints is up to one week only, after which we can inform the user whether the complaint is entitled to a refund.
• If the account of the user is deactivated from our end due to reasons of complaints, non-response, or on account of negligent or willful misconduct, no refund can be claimed.
• Refund is allowed in case of non-satisfactory products after due verification.
• If the user is not satisfied with the quality of products, or if the products are damaged, of substandard quality, or if the products do not match the ordered items, the user must place a complaint.
• We shall duly verify the same and accept to take back the products and refund the amount to users.
• We do our best to refund the amount back to the users, but the same can only be done once the amount is received into our account and the transaction is settled, not earlier.
• Refund claims would be processed and dealt with only after a week of receiving the same into our account and not earlier.
• Any claim for refund of amount made after a period of 15 days of making payment shall not be entertained, and the user shall forfeit the right to claim a refund in that case.
• In case of any dispute regarding refund claims, the user can contact us and try to settle the matter amicably.
• Though the refund will be made into the account of the user, they are not entitled to insist on the same method for the refund. It can be made either by payment gateway, wire transfer, or any other mode.